Return Policy

  • Returns must be processed within 14 days of receiving order.
  • Cash refund is only offered if return is processed within first 7 days of receiving order. 
  • Store credit is offered if return request is processed within the last 7 days of return policy. 
  • items must be in original condition; unworn, tags attached, and in original packaging. 
  • if you received a damaged item, you must report it within the first 7 days of receiving item. 
  • Sōnali is not responsible for any lost, stolen, or damaged items during return process. Customers are responsible for contacting postal carrier if items are mishandled. 
  • If items were never received we are unable to proceed with a refund or store credit, even if it was due to carrier mishandling.

Items that cannot be returned.

  • Accessories
  • Swimsuits 
  • Bodysuits 
  • items with stains/discoloration
  • items that are worn, washed, or altered in size

 

If you would like to process a return please click

here.