- Returns must be processed within 14 days of receiving order.
- Cash refund is only offered if return is processed within first 7 days of receiving order.
- Store credit is offered if return request is processed within the last 7 days of return policy.
- items must be in original condition; unworn, tags attached, and in original packaging.
- if you received a damaged item, you must report it within the first 7 days of receiving item.
- Sōnali is not responsible for any lost, stolen, or damaged items during return process. Customers are responsible for contacting postal carrier if items are mishandled.
- If items were never received we are unable to proceed with a refund or store credit, even if it was due to carrier mishandling.
Items that cannot be returned.
- items with stains/discoloration
- items that are worn, washed, or altered in size
If you would like to process a return please click